đź’™ Capitole is growing fast, and we want you to be part of the journey!
We’re looking for a PROJECT MANAGER (Telephony & Contact Center) with 4 years of experience to join our amazing team.
🔵 Responsibilities:
- Plan and lead projects from kickoff to handover, ensuring they stay within scope, budget and timeline.
- Create and maintain clear project plans, including milestones, owners, risks and dependencies.
- Coordinate IT teams, business owners, vendors and local teams, keeping all stakeholders aligned.
- Provide concise, regular updates to sponsors and steering committees, with a clear focus on decisions.
- Manage vendors and partners, overseeing scope, delivery quality, deadlines and escalations.
- Prepare and coordinate go-live activities, including testing, business acceptance, cutover planning and post-go-live support.
- Ensure compliance, security and data protection requirements are considered and documented.
- Capture lessons learned and help develop a repeatable approach for future rollouts.
🔵 Requirements:
- At least 4 years of experience managing IT or technology projects, ideally in telephony, contact center or customer communication.
- A proven track record of delivering rollouts or migrations involving multiple stakeholders across different countries.
- A basic understanding of contact center or cloud communication services; deep technical expertise is not required.
- Experience working with vendors and contracts.
- Strong communication skills in English.
🔵 What we’re looking for in you:
- A structured, pragmatic and hands-on approach to work.
- The ability to work comfortably in an international, matrix environment.
- Strong stakeholder management and coordination skills.
- Additional languages and a project management qualification, such as PMP or PRINCE2, are a plus.
đź’™ Why you'll love working with us
At Capitole, we believe our people are our greatest strength. That's why we offer:
- €1,200/year for your professional development (trainings, events, certifications…)
- Monthly feedback sessions with your team to keep learning and growing
- Private health insurance fully covered by Capitole
- Payflow benefits (meal, transport, childcare vouchers)
- Wellhub subscription
- Discounts with top brands through Capitole Club
đź’™Life at Capitole
- Team buildings every two months (our summer party and Christmas dinner are legendary!)
- Football, padel, and basketball teams sponsored by Capitole
- Tech communities where sharing knowledge is part of our DNA
- And above all… an AMAZING TEAM that you’ll love being a part of!
Want to learn more about us? capitole-consulting.com
See what our teams are saying about us: Glassdoor Reviews
đź’Ś Ready to take the next step?
Send us your profile – we can’t wait to meet you!
The employee will adhere to information security policies:
- Will have access to confidential information related to Capitole and the project they are working on.
- Must comply with the security and internal policies of both the company and the client.
- Must sign an NDA (Non-Disclosure Agreement).
